- Step 1:
On your Windows computer, launch the eM Client app and click the Menu button at the top-left corner.
- Step 2:
Select the Tools option followed by Accounts from the drop-down list.
- Step 3:
Choose your email account from the left-side column in the Accounts window and click the IMAP or POP3 tab.
- Step 4:
Verify whether you have entered the email address and password correctly in the required fields.
- Step 5:
Also, check if you have correctly entered the incoming mail server name in the Account name field.
- Step 6:
Click the SMTP tab and navigate to the Authentication section to ensure that the Server requires authentication checkbox is selected.
- Step 7:
Select the Use identity credentials option and check if the outgoing mail server name has been entered correctly in the Host field.
- Step 8:
If you have selected SSL or TLS from the Security policy drop-down menu, ensure that you have entered the correct server port in the Port field.
- Step 9:
Click OK and try sending a test email to check if the problem has been resolved.
- Step 10:
If eM Client is still not receiving emails, check for any updates for your eM Client app in the Microsoft Store or official eM Client site.
- Step 11:
Install the necessary updates and restart your computer.
- Step 12:
If necessary, you can remove and reinstall the eM Client app on your computer. However, you have to reconfigure the email accounts in the app.
- Step 13:
If you are adding a Gmail account, make sure to enable the Allow less secure apps option.
- Step 14:
For remote assistance, click the Call button on this page to contact our technical support team to fix this eM Client not receiving emails issue.