Mac Mail Not Receiving Emails

If you are not receiving any of your emails in the Mac Mail application, carry out the Mac mail not receiving emails troubleshooting instructions mentioned on our web page.

Step 1: Mail Activity:

  • Step 1:If the sender has sent the email with large attachments, you can view the mail activity to check whether the Mac Mail application is trying to retrieve the email message.
  • Step 2:Start the Mac Mail application and then click the Window option followed by the Activity option.
  • Step 3:When the Activity dialog window appears on the screen, you will see the progress of the Mac Mail activities.

Step 2: Filters:

  • Step 1:Sometimes, the filters in the message list might prevent the received email from being displayed in the Inbox folder.
  • Step 2:Customize the filter settings for resolving Mac mail not receiving emails issue.
  • Step 3:Click the Filter option on the main page of the Mac Mail application, select the Unread option, and choose the appropriate filter.
  • Step 4:Check if you can see the email message from the sender.

Step 3: Search For Emails:

  • Step 1:Try to search for the email using the keyword or filters.

Step 4: Disabling Offline Account:

  • Step 1:Launch the Mail application on your Mac computer, click the Mailbox tab, and choose the Take All Accounts Online option.
  • Step 2:If you have configured multiple accounts on the Mail application, go to the Mailbox tab and select the Online Status option followed by the Take (account) Online option.
  • Step 3:If you cannot change the email account status from offline to online, check if you have a stable internet connection while solving Mac mail not receiving emails issue.
  • Step 4:If needed, troubleshoot internet connection issues.

Step 5: Blocked Emails:

  • Step 1:You might have blocked the emails from the sender previously.
  • Step 2:Check if the email address of the sender is on the block list.
  • Step 3:If so, unblock it as per the instructions given here.
  • Step 4:Go to the Mail menu, select the Preferences option, and click the Junk Mail option followed by the Blocked option.
  • Step 5:Select the sender’s email address that you wish to unblock and remove it from the Blocked list by clicking the Remove or minus icon.

Step 6: Quit the Mac Mail application:

  • Step 1:Press the Option, Command, and Esc keys together on the keyboard.
  • Step 2:Alternatively, choose the Force Quit option from the Apple menu to solve Mac mail not receiving emails issue.
  • Step 3:This will open the Force Quit Applications dialog window on the screen.
  • Step 4:Select the Mail application and click the Force Quit option.
  • Step 5:Once done, relaunch the Mac Mail application.

Step 7: Mail Server Settings:

  • Step 1:On the main interface of the Mac Mail application, go to the Mail menu and choose the Preferences option.
  • Step 2:Click the Accounts option followed by the Server Settings option.
  • Step 3:Check if the server settings of your email account are correct. If not, change them.
  • Step 4:If you need assistance in resolving the Mac Mail not receiving emails problem, click the Call button provided on this web page to contact our technical experts.
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