OUTLOOK NOT RECEIVING EMAILS ON PHONE

SOLUTIONS

Try the troubleshooting methods one-by-one given below. After performing each method, ask your recipient to resend you an email message or try to send yourself a test email message. This is needed to check whether Outlook is able to receive a new message.

Fix network issue

• Step 1:In most cases, the no or unstable internet connection will be the main reason behind these kinds of problems.
• Step 2:So, as the first step of troubleshooting, check whether your phone is connected to a stable internet connection.
• Step 3:To verify it, try to access a web browser on your phone. If the requested page opens successfully, it means the internet connection is stable and active. Otherwise, connect your phone to another network.
• Step 4Switch to Wi-Fi if you’re using your mobile data.

Check the Junk Email folder

• Step 1:Some misconfigured email settings can redirect the incoming emails directly to the Junk folder.
• Step 2:So secondly, look for the missing email in the Junk folder.
• Step 3:If you find your email, right-click on it and select the “Mark as not junk” option to move it to the Inbox folder.

Make enough free space

• Step 1:You may also face these kinds of problems if Outlook’s Inbox folder is full or doesn’t have enough free space to store a new message.
• Step 2:Empty the Trash or Junk folder to make enough space for the new message. To do so:
• Step 3:Open the Junk folder.
• Step 4:Select and right-click on the email stored in the Junk folder.
• Step 5:Click the Empty folder option.
• Step 6:Use the Sweep option to move the unwanted emails from the Inbox folder to Archive.

Unblock the email address

• Step 1:If an email address is marked as spam or blocked, all the emails from that particular account will be sent directly to the Junk or Spam folder.
• Step 2:To check and remove the email address from the Blocked list, follow the instructions below:
• Step 3:Open the Settings screen on the Outlook application.
• Step 4:Click View all Outlook Settings > Mail > Junk email.
• Step 5:Locate the email address you want to unblock or remove from the Blocked list. You can find it under the Blocked senders’ section.
• Step 6:Select the email address.
• Step 7:Click Remove > Save.

Try after a while

• Step 1:If the Outlook server is down, wait for it to be fixed from the service provider's side.
• Step 2:Once the issue is fixed, refresh the Inbox folder.

Contact us if Outlook is not receiving emails on your phone even after trying the methods given above.