Are you facing problems with Thunderbird email? Here, we have shared Thunderbird email troubleshooting procedures. So, whenever you face any difficulties using Thunderbird email, you can use this guide to solve the issue

Thunderbird Email Troubleshooting


Thunderbird Get Messages button almost acts as a refresh button. When you click the Get Messages button, Thunderbird pulls any messages (haven't been displayed on your inbox) that have been sent to you. What will happen if the Thunderbird Get Messages button is not working? You won't be able to fetch messages instantly if you haven't received them.For a selected mail account, the Get Messages button will work. And, the Get All New Message in the Get Messages drop-down menu will automatically work on all mail accounts And, if you have enabled Include this server when getting new mail, then it will download mail when you select the Get Messages button. This is for a Global Inbox type of account.

  • Step 1:Go to Tools --> Account Settings.
  • Step 2:Click the Server Settings for the mail account option.
  • Step 3:Select the Advanced option.
  • Step 4:Here, make sure you have selected Inbox for different Account Global Inbox (Local Folders).
  • Step 5:Next, select Include this server when getting new mail.
  • Step 6:Click OK.
  • Step 7:Again, click OK to save the changes.

IMAP Sync in Thunderbird

It checks the synchronization state between the email server and the Thunderbird message repository whenever you launch Thunderbird. After checking, it does any important transfers, including downloading incoming messages from the server, deleting any messages on the server that have been deleted from local. Thunderbird keeps synchronizing with the server once it runs and has internet access. Synchronization in Thunderbird does have an impact on performance and disk space usage

Solution for sync issue in Thunderbird

If the email sent to you isn't received on your Thunderbird, make the following changes in the Account Settings.

  • Step 1:Go to the Tool/Account Settings option.
  • Step 2:At the top of Server Settings, check the Server Type.
  • Step 3:Make sure the Server Type is IMAP.
  • Check The Server Type
  • Step 4:In the Folder Pane, right-click the account.
  • Step 5:Click Subscribe.
  • Step 6:Next, click Refresh.
  • Step 7:Now, check if the Sent folder is subscribed.
  • Step 8:Also, check whether the correct folder is chosen in the Copies & Folder section under Account Settings.


Thunderbird cannot send messages if you've made any wrong settings. So, check the Outgoing mail server settings and make the necessary changes. Once changes are made, you will be able to send messages

Outgoing mail settings

  • Step 1:Go to the Edit menu in the Thunderbird menu bar.
  • Step 2:Select Account Settings.
  • Step 3:Choose Outgoing Server (SMTP) in the left panel.
  • Step 4:Select your account and click Edit.
Outgoing mail settings

Outgoing SMTP Server Settings:

  • Description:Name for your SMTP server.
  • Server Name:Your outgoing mail server address.
  • Default port:Enter 25 or 587
  • Connection security:Choose your desired connection security.
  • Authentication Method:Choose from the drop-down list.
  • User Name:Your mail ID.
Outgoing SMTP Server Settings

Delete the SMTP password

  • Step 1:Go to Tools --> Options.
  • Step 2:Click Security --> Password.
  • Step 3:Here, you can delete the SMTP password and configure your email account.
  • Step 4:Launch the Thunderbird application and go to the ISP site if you wish to reset the SMTP password.
  • Step 5:Click Reset Password.
  • Step 6:Create a new password for your account.

Sometimes, these steps could really help in fixing this issue. Try sending an email again and check if everything is normal.

Verify the SMTP server

To send a message, you must use the correct SMTP server settings.

  • Step 1:Open the Thunderbird mail app.
  • Step 2:Click Edit in the menu bar.
  • Step 3:Select Account Settings.
  • Step 4:Choose Outgoing Server (SMTP) in the left panel.
  • Step 5:Verify that you're using the correct SMTP server for your email address.

You can't send any messages from one account provider using another account provider's service. For example, if your email address is, then you cannot send mail via Yahoo's SMTP server.We hope the above instructions help you in Thunderbird email troubleshooting. For any further queries related to Thunderbird, you can feel free to contact us.