Why I Am Unable To Open Attachments In Yahoo Mail?

Method 1 - While Access The Yahoo Mail On Browser

Step 1 - Updating Web Browser

  • Step 1: If you are unable to open attachments in Yahoo mail, first check if the web browser that you are using to access the Yahoo Mail account is outdated.
  • Step 2: If so, you have to update it to the latest version.
  • Step 3: Google Chrome: Launch the Google Chrome web browser on your computer and click the More icon at the top-right corner of the screen.
  • Step 4: The Update Google Chrome option will be available only if the Google Chrome web browser is outdated.
  • Step 5: If you cannot see this option on the screen, then the web browser is already running the latest version.
  • Step 6: Click Update Google Chrome -> Relaunch, to update the browser to the most recent version.
  • Step 7: Also, make sure that you are using a browser that supports Yahoo.

Yahoo Supported Web Browser:

  • Step 1:Chrome version 25 or newer
  • Step 2:Internet Explorer 9.0
  • Step 3:Safari 4.0 or newer
  • Step 4:Firefox 19 or newer

Step 2 - Adobe Reader Program

  • Step 1:If you are not able to read PDF file attachments, download the Adobe Reader program on your computer and install it.

Step 3 - Antivirus Or Firewall Protection

  • Step 1:If you are still unable to open attachments in Yahoo mail, sometimes, your antivirus or firewall program might interfere with Yahoo Mail and block it from downloading email attachments.
  • Step 2:After disabling the antivirus program, check if you can download and open the attachment.
  • Step 3:If so, create an exception list in the firewall program. This will help to avoid this problem in the future.

Step 4 - Web Browser Add-Ons Or Plugins

  • Step 1:Web browser add-ons or plugins might also interfere while you try to open an email attachment.
  • Step 2:Disable the add-ons or plugins, restart the web browser, and try to open the attachment again.
  • Step 3:If the problem does not resolve even after performing all the steps, restart the computer.

Method 2 - While Accessing Yahoo Mail From A mobile

Step 1 - File type

  • Step 1:To open an email attachment, you must have an application like Microsoft Word document installed on your smartphone.

Step 2 - Yahoo Mail Application

  • Step 1:If still you are unable to open attachments in Yahoo mail, in rare cases, the Yahoo Mail application itself could be the main reason for this problem.
  • Step 2:Restart the application and check if the problem has been resolved.
  • Step 3:If not, send an email directly to Yahoo to report this problem.

Step 3 - File Size

  • Step 1:Your mobile phone’s internal memory should be sufficient enough to open the email attachment.
  • Step 1:You cannot open the attachment that is larger than available memory.
  • Step 2:Remove any unwanted data from your mobile phone.
  • Step 3:If the problem persists, turn off the mobile phone and turn it on.
  • Step 4:If the need arises, get assistance from our technical experts by clicking the Call button available on this web page in resolving the issues regarding unable to open attachments in Yahoo mail.
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