Zoho Mail Can't Receive Email - [SOLVED]

If you can’t receive emails in Zoho Mail, then you’ve reached the right page to resolve it. Like any other email service, Zoho mail is safe and secure. It encrypts your emails to secure them from unknown access. This is one of the user-friendly email services that offer cool applications such as Calendars, Notes, Tasks, Contacts, and Bookmarks. Recently, Zoho Mail users have been facing issues with receiving new email messages, whereas they are able to send emails with ease. If your Zoho Mail can’t receive email, then use the solution given on this page. Before going to the advanced solution to resolve this issue, perform the basic solutions given below.

  • Step 1: Make sure that your computer or device is connected to a stable internet connection.
  • Step 2: Look for the missing email in the Spam or Junk folder.
  • Step 3: Ask the sender to check your email address that they have entered and resend the email.
  • Step 4: If you’re unable to receive email from a particular sender, then check whether you have blocked that particular email address. If yes, unblock the email address and ask the sender to resend the email.
  • Step 5: Make sure that your Zoho Mail account settings are configured correctly to avoid this Zoho Mail can’t receive email issue.

Advanced Solution

  • Step 1: If you encounter an issue in receiving emails after modifying the MX record of your domain, then check whether it has been applied to all the email service providers. 
  • Step 2: You can face these kinds of issues if the settings are not propagated across all the providers. 
  • Step 3: Check whether you’re able to receive emails through the Zoho web interface. If yes, then the problem is with the Zoho server. Wait for the server problem to be resolved automatically. 
  • Step 4: If your Zoho Mail domain’s MX records have expired, then you need to point to new records. To do so, sign in to your domain manager page.
  • Step 5: After signing in, delete the existing records and point the new records to Zoho.

Check if the Zoho Mail can’t receive email issue is resolved. If not, contact our technical experts.

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